Complaints

If something is wrong — the machine, the repair, the price you were charged, or how you were treated — tell us. Ring the shop on the number at the top of every page, or come to the counter. Bring or quote your invoice, order number or repair ticket number so we can find the job.

Whoever picks up will take the details and give you a reference. If they cannot settle it on the spot, it goes to the shop owner rather than into a queue.

We aim to answer every complaint within three working days, and to have it resolved within fourteen days. If a repair or an inspection has to happen first and that will take longer, we will tell you how long and why rather than let it go quiet.

If we agree something went wrong we will repair it, replace it, or refund it — whichever fits what happened and what you would rather have. If we do not agree, we will tell you plainly why, in writing if you want it in writing.

If we cannot settle it between us, you can take the matter to the Consumer Protection, Competition and Fraud Repression Directorate-General (CCF) of the Ministry of Commerce, which handles consumer complaints in Cambodia. Nothing in this procedure removes that right or any other right Cambodian law gives you.